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Omar is a co-founder and board member at Jumpstart, helping set and execute the strategy of the organization. With regards to his career, Omar is responsible for customer experience at Bonfire, from implementation to full adoption to renewal. He has built the Client Experience department from a team of one to a dynamic group of 20+ team members comprised of client success managers, implementation specialists, support agents, and trainers. The team has consistently delivered industry-leading customer experience; achieving NPS scores of 70+, retention rates of 98%, and consistent net-negative churn rates. As a partner of the Bonfire executive team, Omar works collaboratively with the team to set and execute strategies for corporate culture and client engagement.